From Richard Torrenzano and Mark Davis:
Negative reviews on Yelp and other review sites can sting, but how you respond also affects your business and its reputation. Just ask Jason Quinn, a 25-year-old chef who opened a Santa Ana restaurant after winning the Great Food Truck...
Source: http://www.openforum.com/articles/dont-fire-back-how-to-avoid-fingertip-rants
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