Sears Holdings Management Corporation provides corporate services to Sears Holdings Corporation (NASDAQ: SHLD) and its family of companies, including Sears Roebuck and Co. and Kmart Corporation.
JOB DESCRIPTION:
This role liasions not only between Sears Holdings Corporation (SHC) and brand customers but within the company to research customer concerns and provide feedback on trends in customer experiences and impressions of the brands. Additionally, the role develops overarching social media strategy in concert with the VP of Digital, leads all blogger relations efforts in partnership with the brands' PR agency and leads project management and reporting for all social media related projects and initiatives.
The Community Manager is responsible for interacting with customers not only through our ecommerce sites but through our social networks sites and communities in ways that add to the brand equity as well as developing and managing new strategic and effective ways of reaching and establishing a dialogue with those customers.
JOB DUTIES/RESPONSIBILITIES:
- Manages relationships with customers in all branded communities - Craftsman Club Community, Kenmore Community
- Works with loyalty (Shop Your Way Rewards) team in marketing to execute email programs to community members
- Reviews branded site questions and works with product managers and internal knowledge experts to provide answers
- Moderates all brand communities - communicating the brand voice and working with brand business unit team to implement key promtions and messages
- Creates a branded Blog strategy where we must provide insightful content 4-5 times a week through a brand blog site
Creates strategy, content, and leads social initiatives and social components of our brand execution strategies
- Develops yearly social media plans in concert with partner agencies
- Develops and executes reporting of social media efforts
JOB REQUIREMENTS:
- Experience in marketing, social community or public relations
- Strong communication skills
- Strong relationship skills
- Customer service orientation - ability to resolve customer issues / needs
- Highly organized; can manage multiple priorities at once
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
- Medical and Dental Plans
- Health Care and Dependent Daycare Flexible Spending Accounts
- Short and Long-Term Disability
- Company Paid and Optional Life Insurance
- Business Travel Insurance
- Merchandise Discount
- Adoption Assistance
- Kmart Advantage Rx
- ConSern Loans for Education
- Worklife Solutions
- Voluntary Benefits
- Commuter Benefits
- Sears Holdings Corporation Associate Stock Purchase Plan
- 401(k) Savings Plan
- Vacation Time with Personal Days
- National Holidays
An Equal Employment Opportunity Employer.
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