With so many social media channels, it’s never been easier for customers to have a voice. Especially when it comes to talking about your business. Jessica Herron (Stella & Dot), Shazi Vizran (HappyBaby) and Daniel J. Kim (Red Mango) all have a deep passion for listening and responding to their customer’s needs. In this panel discussion on “Customer Centric Marketing” from the New York Times Small Business Summit, they share their secrets for keeping customers happy
Source: http://www.openforum.com/idea-hub/topics/marketing/video/building-loyal-customers-in-the-digital-era
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